Archive for January, 2011

Mystery Shoppers | Customer Service Award (4+ Pharmacies)

Monday, January 31st, 2011

A great pharmacy accounts for little if not paired with outstanding levels of customer care, which is certainly advocated at Bradleys Pharmacy in Newtownstewart. The team won the Customer Service Award (4+ Pharmacies) for the second year running at the Pharmacy in Focus Awards in Belfast on Saturday, January ...

Mystery Shopper | RBC Royal Bank And TD Waterhouse Named Top Customer Service Firms In Canada In 2010

Monday, January 31st, 2011

Toronto, ON (PRWEB) January 31, 2011 RBC Royal Bank and TD Waterhouse are Canada's best banking and brokerage email responsiveness firms according to the latest Surviscor 2010 results. In addition, TD Waterhouse was the quickest firm in Canada with an average response time of 4.33 hours per email. RBC ...

Mystery Shoppers | 1m Bill For ‘fake Passengers’ To Tell Tube Chiefs About Service

Monday, January 31st, 2011

TUBE bosses today came under fire for spending more than 1million hiring "fake" passengers to monitor the service.Critics called on London Underground to ask genuine commuters instead of "mystery shoppers".The company spent 933,000 in 2009/10 hiring people to report on train service, station "ambience" and knowledge and helpfulness of staff.Four ...

Mystery Shopper | Georgian Business Learning To Smile

Monday, January 31st, 2011

The FINANCIAL -- "One unsatisfied customer means losing three more customers," said Rusudan Telia, Executive Director at ACT Research Center. As the saying goes - "a smile costs nothing, but gives a lot!"That is why Georgian businesses are learning to smile. But few of them have made it an obligatory ...

Mystery Shopper | Scam Artists Prey On Gullible Belief In Free Money

Sunday, January 30th, 2011

VERONA - Money is never free, and recently a Mount Sidney woman learned the hard way. The Augusta County Sheriff's Office reported Friday the 50-year-old woman was bilked in excess of $5,000 in a "Secret Shopper" scam connected to the Philippines. Lt. Dennis Back said the woman ...

Mystery Shoppers | Consumers Deserve More Credit – Which?

Sunday, January 30th, 2011

In an undercover investigation, the consumer champion found that 71 out of 120 calls to credit card companies failed to give researchers useful and correct advice about making a claim.Mystery shoppers called the 12 biggest credit card providers to ask on behalf of a friend or relative about making a ...

Mystery Shoppers | Credit Card Companies Give False Advice

Sunday, January 30th, 2011

Credit card companies regularly give consumers false or misleading information when they call to make a claim under section 75 of the Consumer Credit Act, according to new research from Which?. The Section 75 regulation of teh Consumer Credit Act means that those who have bought goods or services costing ...

Mystery Shopper | Scam Artists Prey On Gullible Belief In Free Money

Sunday, January 30th, 2011

VERONA - Money is never free, and recently a Mount Sidney woman learned the hard way. The Augusta County Sheriff's Office reported Friday the 50-year-old woman was bilked in excess of $5,000 in a "Secret Shopper" scam connected to the Philippines. Lt. Dennis Back said the woman ...

Mystery Shoppers | Wrong Information Given Out By Credit Card Companies

Sunday, January 30th, 2011

It has been claimed that many credit card firms are giving out inaccurate and incorrect advice on a regular basis to customers who are trying to make a claim under Section 75 of the Consumer Credit Act. According to the results of research carried out by the consumer campaign group, ...

Mystery Shopper | Top 10 Scams, Rip-offs Of 2010

Saturday, January 29th, 2011

Arlington, VA - The Better Business Bureau today released a list of the top 10 scams and rip-offs of 2010 . Job hunters and those struggling to make money and get out of debt were common targets of fraudsters, hackers and deceptive businesses in this tough economy. "With the economy ...